Privacy Policy

We The Core Peripherals (Pty) Ltd trading as iStore Business take privacy seriously. This Privacy Policy explains how we collect, store, use, transfer and disclose your personal information. This policy may change, but we will let you know when it does.

1. What personal data we may collect
   1. Contact information like your name, email, phone number, company name, VAT number, ID number, registration number, physical address
   2. Usage data that includes how you use our website, and will help us improve your online experience.
   3. Payment details for purchases, and we use secure services to process these transactions.
   4. Special personal information. Depending on the goods or services that you require, we may also collect special personal information, including your:
      1. financial information – such as your bank account details;
      2. criminal information – such as information about your commission or alleged commission of any offence or about any related legal proceedings;
2. How we use your personal data
   1. Service delivery - We use your information to deliver the goods or services to you.
   2. Billing - To bill you for using our products or services, or to take the appropriate amount of credit from you.
   3. Queries - When you contact us through our help desk, call centre or other channels, we collect information that helps us answer your queries.
   4. Reviews - Information posted by you related to reviews of the website and the goods or services.
   5. Surveys - Information obtained from surveys that we may ask you to voluntarily complete from time to time, which we use for research purposes;
   6. Marketing - We send you newsletters to our subscribers. You can unsubscribe by following the unsubscribe link at the bottom of the email, by logging into the preference centre, or by contacting us. If you have signed up for our newsletters.
   7. Information while you use our website - Information related to you and your use of the website or the goods or services, including but not limited to: your online activity, contributions, payment history, correspondence, internet protocol addresses, device and software data (such as type, configuration and unique identifiers);
   8. Internet protocol addresses - We may collect information about your device, including where available your internet protocol address, operating system and browser type, for system administration and to report aggregate information to our advertisers and/or service providers. This is statistical information about your browsing actions and patterns and does not identify you.
   9. Debt collection - To prevent and detect fraud or other crimes, recover debts or trace those who owe us money.
   10. CCTV cameras - Our facilities are monitored by CCTV cameras for your safety and crime prevention.
3. Cookies and other analytics
   1. At Core Peripherals (Pty) Ltd t/a iStore Business (the “Company”), we respect your concerns about privacy and view data protection very seriously. We use technology on our website to collect information that helps us enhance our experience and our products and services. The cookies that we use at the Company allow our website to work and help us to understand what information and advertising is most useful to our visitors.
      Please familiarise yourself with our cookie practices and let us know if you have any questions by sending us an email to legal@istorebusiness.co.za.
   2. What does cookie mean?
      A cookie is a small file of letters and numbers that we store on your browser or your computer if you agree.
      There are many types of cookies. They all work in the same way, but have certain minor differences. For a detailed guide on cookies, we suggest that you visit the About Cookies website www.aboutcookies.org.
   3. Who is collecting it?
      This Cookie Notice applies to any websites, apps, branded pages on third-party platforms, and applications accessed or used through such websites or third-party platforms (hereinafter, “our websites”) which are operated by or on behalf of the Company.
      By using our websites, you are consenting to our use of cookies in accordance with this Cookie Notice and our Privacy Notice. If you do not agree to our use of cookies in this way, you should set your browser settings accordingly, disable the cookies that we use, alternatively not use our websites at all. If you disable the cookies we use, this may impact your user experience while on the websites.
      The Company will only collect, use or disclose your personal data where it is fair and lawful to do so. For a more detailed understanding of how we use personal data collected by Company cookies, please refer to our Privacy Policy.
   4. What purpose do we use cookies for?
      We use cookies to make the Company’s websites more user friendly, ensure a personalised experience is provided on our websites, and to customise our products, services and websites to your interests and needs. Cookies are used to help speed up your future activities and your experience on Company’s websites.
      The cookies you consent to, are also used to collect your personal data which we then profile into audiences so that we can deliver targeted advertising customised to your interests and limit the number of times you see an advertisement.
      We also insert cookies in communications, such as emails and newsletters to improve our content and advertising. Lastly, we use cookies to compile anonymous, aggregated statistics that allow us to understand how our websites are being used and to help us improve them and measure the effectiveness of advertising campaigns.
   5. We use the following cookies:
      1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
      2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
      3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
   6. How can I control cookies?
      You can provide your consent; or
      You can disable Company or third-party cookies by use of your browser settings but that may affect some operations on Company web site.
      To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.
4. Where we store your personal information
   1. The information that we collect from you may be transferred to, and stored at, a destination outside of South Africa.
   2. It may also be processed by staff members operating outside of South Africa who work for us or for one of our service providers (including but not limited to payment processors, cloud service or other information technology providers, and other companies that provide services to us).
   3. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy and in accordance with the terms of the Protection of Personal Information Act, 2013 (POPIA).
5. We may share your personal information
   1. We use Service Providers we trust to help us run our business. They have agreed to keep your personal information secure and confidential and to only use your personal information for the purposes that we share it with them.
   2. We may share your personal information under certain circumstances:
      1. for legal and regulatory compliance of applicable law, regulation, legal process, or governmental request;
      2. for the purpose of conducting research and improving our products or services
      3. for debt collecting purposes or debt recovery;
      4. for emergency services where applicable, this includes your approximate location;
      5. to enforce applicable terms of use and terms and conditions (including but not limited to this Privacy Policy), including investigation of potential violations thereof;
      6. to detect, prevent, or otherwise address illegal or suspected illegal activities, security or technical issues;
      7. to protect against harm to the rights, property or safety of us, our users or the public as required or permitted by law, for example for the purposes of fraud protection and where applicable credit risk reduction;
      8. in connection with any reorganisation, restructuring, merger or sale, or other transferring of assets.
   3. We may also share your information with partner organisations, so they can contact you about their products and services, but we will only do this with your consent.
   4. We may monitor your calls, e-mails, or messages for lawful purposes and in accordance with applicable laws. This information may be made available to third parties if and to the extent required by law.
6. International transfer of information
   1. Your personal information may be stored on servers located outside of South Africa.
   2. The country in which it was collected where laws protecting personal information may not be as strict as the laws in the country in which it was collected.
   3. We will not send your information to a jurisdiction that does not have adequate data protection laws in place, unless we have secured an agreement from the recipient to comply fully with information processing principles consistent with POPIA.
7. Your rights and obligations
   As a data subject you have the right to:
   1. ask what personal information we have about you;
   2. ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;
   3. ask what personal information we sent to our service providers or anyone else;
   4. object to our use of your personal information;
   5. ask us to restrict our processing of your personal information; and
   6. complain to the Information Regulator if you feel that we are not processing your personal information in compliance with The Protection of Personal Information Act 4 of 2013
      It can take us up to 21 days to respond to your request because there are procedures that we must follow. Sometimes, we may ask you for proof of your identity or a valid proof of residence.
8. Security measures
   We are committed to protecting the security of your personal information. We use different security measures, including technology and strict procedures, to keep your personal information safe. This helps us reduce the chances of it being lost, misused, changed, shared without permission, or accessed by someone who shouldn't. We do our best to protect your personal information, but we cannot guarantee the absolute security of your personal information.
9. Contact us
   1. If you have any concerns regarding the use of your information, please contact us at legal@istorebusiness.co.za