One managed Apple service. Three levels of accountability.
Three cumulative tiers of Apple managed services. Managed keeps the platform healthy. Managed Plus adds an end-user service desk and endpoint security operations. Managed Complete adds audit-grade compliance evidence, identity operations, and a named service delivery manager. Pick the level of accountability that matches how your business operates.
Three tiers, cumulative. The rate card, in one place.
The difference between them is who answers the phone, and who answers the auditor.
Rates exclude VAT and exclude software licences. No onboarding fee, any tier, any size. Minimum term 12 months; a 36-month term holds the rate with an exit after month 18.
Apple authorised. Across the stack.
As an Apple Authorised Service Provider, we can diagnose and repair Apple devices under Apple's standard hardware warranty, and escalate directly to Apple engineering for complex software issues.
macOS support
System preferences, performance, software conflicts, printer and peripheral setup, M365 issues on Mac, and macOS upgrade management across your fleet.
iPhone & iPad support
iOS configuration, corporate email setup, MDM enrolment issues, app deployment problems, and Apple Business device management for mobile devices.
Hardware repair
Apple Authorised repair for screen damage, battery replacement, keyboard issues, and other hardware faults, under Apple's standard hardware warranty or on a break-fix basis.
MDM & policy support
Configuration profile conflicts, enrolment failures, app deployment issues, certificate expiry, and policy updates, managed by Jamf-certified engineers.
Proactive monitoring
Fleet health dashboards, storage capacity alerts, battery degradation monitoring, OS version compliance, and patch status reporting, before issues become incidents.
Security incident response
MDM-triggered remote lock and wipe for lost or stolen devices, security policy enforcement, and escalation to your SIEM or security team for Apple-related incidents.
iCare hardware protection managed for you
Apple’s standard 1-year limited warranty is included with every device. iStore Business extends this with iCare, our local hardware protection programme covering accidental damage and post-warranty repairs. Managing it across a 500-device fleet is operationally complex. We handle the lot.
We procure, register, and manage your iCare contracts. We track expiry, lodge repair cases through the Apple Authorised Service Provider network, and liaise directly with Apple on your behalf.
- Volume iCare procurement at enterprise pricing
- Contract registry and expiry management
- Apple case lodgement and follow-up on your behalf
- Replacement device provisioning during repairs
- Apple Direct escalation for complex hardware issues
- AASP loaner device programme for critical users
1yr
Apple limited warranty included on every device
2yr
iCare extended hardware protection coverage
48hr
Maximum replacement turnaround for enterprise clients
AASP
Apple Authorised Service Provider, we repair on-site
Get the deployment right first
Get your Apple support quote.
Tell us your fleet size and current support challenges. We'll recommend the right tier and send a tailored quote within 2 business days.