Legal

Terms and Conditions

Please read these terms carefully before using the iStore Business website.

Version 1.0 - Effective date: 1 January 2025. Last reviewed: 1 January 2025.

1. Acceptance of Terms

By accessing or using the iStore Business website at www.istorebusiness.co.za (the "Website"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the Website.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. You agree to submit to the exclusive jurisdiction of the courts of South Africa for any dispute arising from your use of the Website.

2. About iStore Business

The Website is operated by Core Peripherals (Pty)Ltd Reg No: 1996/010298/07, trading as iStore Business, an Apple Premium Business Partner and Apple Authorised Service Provider. References to "iStore Business", "we", "us", or "our" in these Terms refer to Core Peripherals (Pty) Ltd

3. Use of the Website

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Website in any way that violates applicable South African or international laws or regulations
Transmit any unsolicited or unauthorised advertising or promotional material (spam)
Attempt to gain unauthorised access to any part of the Website or its related systems
Use any automated means to scrape, crawl, or extract data from the Website without our prior written consent
Upload or transmit any material that is malicious, defamatory, obscene, or otherwise objectionable
Impersonate any person or entity, or falsely represent your affiliation with any person or entity
Interfere with or disrupt the integrity or performance of the Website

4. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of iStore (Pty) Ltd or its content suppliers and is protected by South African and international copyright, trademark, and other intellectual property laws.

You may access, view, and print content from the Website for your own personal, non-commercial use, provided that:

You do not modify or alter the content in any way
You retain all copyright and other proprietary notices
You do not use the content for commercial purposes without our prior written consent

The iStore Business name, logo, and marks are trademarks of iStore. Apple, Mac, iPhone, iPad, and related marks are trademarks of Apple Inc., registered in the US and other countries. All other trademarks are the property of their respective owners.

5. Accuracy of Information

iStore Business makes reasonable efforts to ensure that information on the Website is accurate and up to date. However, we do not warrant the completeness, accuracy, or timeliness of the content. Product specifications, pricing, and availability are subject to change without notice. For current pricing and availability, please contact us directly.

Any reliance you place on information on the Website is at your own risk. The Website is provided for general information purposes only and does not constitute professional advice.

6. Links to Third-Party Websites

The Website may contain links to third-party websites, including Apple, Microsoft, Jamf, CrowdStrike, and other partners. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Inclusion of any link does not imply our endorsement of the linked website.

7. Limitation of Liability

To the maximum extent permitted by applicable law, iStore Business shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Website or its content, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these Terms or the Website shall not exceed R1000 (one thousand Rand).

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by South African law.

8. Disclaimer of Warranties

The Website is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

9. Privacy

Your use of the Website is also governed by our Privacy Policy and POPIA Notice, which are incorporated into these Terms by reference. By using the Website, you consent to the collection and use of your information as described in those documents.

10. Electronic Communications

When you submit a contact form or send us an email, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

12. Termination

We reserve the right to terminate or restrict your access to the Website at any time, without notice, for conduct that we believe violates these Terms or is harmful to us, other users, third parties, or for any other reason in our sole discretion.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. You irrevocably consent to the exclusive jurisdiction and venue of the courts in Johannesburg, Gauteng, South Africa for all disputes arising out of or relating to these Terms or the Website.

14. Contact

If you have any questions about these Terms and Conditions, please contact us:

iStore Business Legal
Email: legal@istorebusiness.co.za

infoSec Cyber Security Warranty - Terms & Conditions

1. About the warranty

The infoSec Cyber Security Warranty is offered to qualifying iStore Business customers on an active infoSec Cyber Security subscription. It contributes towards the costs of responding to specified cyber security incidents, up to the limits set out below. This is a service warranty provided alongside the subscription. It is not an insurance policy and is not intended as a replacement for cyber insurance.

2. Cover options and limits

The level of cover depends on the option selected at sign-up:

Option	Monthly cost	Data breach	IoT Event	Business Email Compromise	Cyber Extortion
Option 1	Included	R500 000	R125 000	R250 000	R125 000
Option 2	+R450 p/m	R500 000	R125 000	R250 000	R250 000
Option 3	+R600 p/m	R1 000 000	R250 000	R250 000	R500 000

The R1 Million Breach Warranty referenced on this page corresponds to the Data Breach limit under Option 3. All amounts shown are maximum aggregate cover limits per event type for the duration of the subscription year.

3. Events covered

The warranty contributes to costs arising from the following events, as defined in the full warranty document:

3.1. Data Breach - unauthorised access, disclosure, or theft of sensitive, protected, or confidential data.
3.2. IoT Event - an incident involving a compromised internet-connected device used by the business.
3.3. Business Email Compromise - reimbursement of unrecoverable, actual direct financial loss caused by a Network Security Breach by a third party, as confirmed by the relevant financial institution following reasonable recovery attempts.
3.4. Cyber Extortion - a threat to release, damage, or disrupt systems, data, or networks unless a ransom is paid, including ransomware events.

For Data Breach, IoT, and Cyber Extortion events, covered costs include professional advice (legal, public relations, and IT forensics), incident triage and forensic investigation, crisis communications, notifications to affected parties, and remediation services such as credit and identity theft monitoring. Refer to the full warranty document for the complete scope of covered costs.

4. Eligibility

To qualify for cover, the customer must:

4.1. hold an active, fully paid-up infoSec Cyber Security subscription with iStore Business at the time the incident occurs and at the time the claim is submitted;
4.2. have implemented and maintained the security configurations and recommendations provided by iStore Business; and
4.3. not have caused or contributed to the incident through wilful misconduct, fraud, gross negligence, or breach of these terms.

5. Claim process

Incidents must be reported to iStore Business as soon as reasonably possible after discovery, and in any event within the timeframes set out in the full warranty document. Late notification may affect the validity of a claim. Supporting documentation is required to process any claim, including written confirmation from the relevant financial institution for Business Email Compromise claims.

To report an incident, contact infosec@istorebusiness.co.za

6. Exclusions

The warranty does not cover any matter not expressly included in the full warranty document. Without limiting that, cover does not extend to:

6.1. indirect, consequential, or special losses, including loss of revenue, profits, or business opportunity;
6.2. fines, penalties, or punitive damages, except where insurable by law;
6.3. incidents that occurred, originated, or were known to the customer before the start of the subscription;
6.4. losses resulting from the customer's failure to apply security updates or follow iStore Business's guidance; and
6.5. any incident, cost, or loss falling outside the defined event types in clause 3.

7. Subscription dependency

Cover is valid only while the infoSec Cyber Security subscription is active and in good standing. The warranty lapses immediately on cancellation, suspension, or non-payment of the subscription, and no claim may be made in respect of incidents occurring after such lapse.

8. Full warranty document

This summary sets out key points only. The full warranty document, including complete definitions, the full scope of covered costs, conditions, sub-limits, and exclusions, is available here. In the event of any conflict between this summary and the full warranty document, the full warranty document prevails.

9. Issuer and contact

The warranty is offered by iStore Business, the trading name of Core Peripherals (Pty) Ltd (Reg No: 1996/010298/07, VAT No: 4190160756). Queries about the warranty can be directed to infosec@istorebusiness.co.za.

iStore Business reserves the right to amend these terms and the full warranty document on reasonable notice. The current version published on this page applies to subscriptions in force at the date of any incident.